Frequently Asked Questions

Where can I get a quote for my splashback?
All our splashback prices vary depending on different factors such as the width of glass, the dimensions and any additional shaping you may require and whether your splashback is painted or printed for example.

Using our quoting tool, we can provide you with an up to date and accurate price for any splashback you wish to order.

Simply choose which kind of splashback you want – painted, printed, clear or Wordart, and enter the dimensions in mm of the splashback you require (up to a maximum of 2900mm). Select your thickness of glass, Easy Clean, finish, and means of attaching your splashback to your wall, and get an instant quote.

This will give you a price for your splashback before delivery.

To get a delivery price for your order, add your items to your basket and select my basket. The screen will then display not only the price for the items you have entered, but also the delivery charge applicable.

If you’ve any questions about your quote or encounter difficulties in generating one using our tool, please contact us on 0808 2540007 Mon-Sat 9-5 or via e-mail at enquiries@emberglass.com

We’ll be happy to help.

I’ve chosen my splashback, how do I pay?
We can process your payment for your order online in two ways, both of which are secure.

Firstly, you can use your Paypal account to make your payment for your order. You will then receive your Paypal receipt, and shortly afterwards e-mail confirmation of receipt of payment and details of your order.

Alternatively, you can choose to pay by credit or debit card. Your payment will be processed via a secured server, and once the transaction has been completed, as with Paypal, you will receive your receipt and an order confirmation with receipt of payment and details of your order via e-mail.

If you have any queries about paying online, or would prefer to place your order directly with one of our customer service advisors, please contact us on 0808 2540007 Mon-Sat 9-5.

Please be aware that once your order is placed we are unable to alter or cancel it. Your splashback is bespoke, and made to your exact specifications, and as such would be unsellable to another customer.

Read our terms and conditions here to find out all you need to know about your order.

How long will my order take?
We Stock the following sizes, if you order any of these sizes your order will be dispatched quicker
600mm x 600mm Clear with holes
600mm x 700mm Clear with holes
600mm x 750mm Clear with holes
900mm x 700mm Clear with holes
900mm x 750mm Clear with holes
Usually dispatched within 2 working days
600mm x 600mm without holes
600mm x 700mm without holes
600mm x 750mm without holes
900mm x 750mm without holes
Coloured ANY colour- dispatched within 3-4 working days
Printed ANY design or pattern - dispatched within 5-7 working days

Bespoke sizes (made to measure)

Once you place your order, we begin production of your glass splashback.

As each splashback is a bespoke, unique item, made to your exact instruction, producing your splashback involves several different processes.

Firstly, your glass is cut to the dimensions and shape you have specified. Once the glass has been cut to make your splashback, it is then toughened to meet British and European Safety Standard BS EN 12150.

After the glass has been toughened to the required standard it is painted or printed to your specification.

At this point your splashback goes through the last of its several stages of quality control checks, and when it passes, is immediately prepared for dispatch before being sent securely with our courier.

To complete the above processes and produce and dispatch a bespoke splashback of the highest standard takes, on average, in 10 - 21 days.

Dispatch times can occasionally be impacted upon by public holiday dates, but in these instances we will advise where possible of any potential delays when processing your order.

Upon dispatch, all our splashbacks are guaranteed for five years under warranty against discolouration for your peace of mind.

Do I need a cut out or a notch?
Every kitchen is unique. We recognise this and offer the option for cut outs or notches to give you the best fit splashback possible.

Primarily cut outs are required for plug and electrical sockets. Prior to toughening our glass, and after receiving your measurements, we use a water jet to cut out a gap the size of an electrical back box exactly where you want it.

This gives your splashback a clean and professional fit as it sits behind your socket face.

Notches are used for shaping your splashback to suit your kitchen – they allow us to produce a glass splashback that fits around your cooker hood perfectly, or around your cupboards for example.

If you opt for cut outs or notches in your kitchen splashback, select the number you require when ordering using our quoting tool. Once you’ve added these to your basket, we’ll confirm with you where exactly you want your splashback to be adapted before we begin production.

You’ll find guides that show you how to measure for cut outs and notches in our Tutorials section. Once you’ve measured where you need your cutouts, send us your template or drawing so we can produce the bespoke splashback your kitchen requires.

If there’s anything that you’re not sure about, don’t worry, our advisors are only a phone call or e-mail away and will be happy to support you. Just call us direct on 0808 2540007 Mon-Sat 9-5 or e-mail us at enquiries@glasssplashbacks.com

What glass thickness should I choose?
We offer glass splashbacks in a variety of thicknesses, starting from 4mm to meet your needs. All of our glass thicknesses are suitable for use as cooker splashbacks and are heat to the necessary temperatures.

6mm glass splashbacks are the industry standard and provide a width comparable to a tiled splashback.

12mm glass is mainly used for glass worktops and stove plates where it provides the heat protection needed for your home.

It’s up to you how thick you want your splashback to be. You may want a slightly thicker splashback to conceal any gaps around the edge of your worktop, or you may choose a slightly thinner one to fit your kitchen needs. Either way, we offer you the choice.

If you’re unsure which thickness is right for your splashback, simply give us a call. We’ll share our expertise and help you make the best decision for your kitchen.

As all glass contains iron, this can have an impact on the colour of your splashback depending on the thickness you choose.

Though we use low iron glass on our splashbacks to reduce this possibility, on thicker glass splashbacks there still exists the potential for a slight variation in colour.

If you want to see exactly how your finish will look on the glass thickness you’ve chosen, why not order a sample. That way, not only can you see the colour your splashback will be once it arrives, you can also visualise how it will complement your home.

What colours can I choose from?
Like your glass size and your glass shape, this is entirely up to you. If you can find a colour, we can match it to within 97% accuracy (this is the industry standard).

On our quoting tool, we offer the main paint ranges within the UK for you to choose from. Click on the ‘CHOOSE A COLOUR’ option, and select the paint range you want to pick from. Scroll through the colour range shown to find the shade you’re looking for.

If the colour you want isn’t shown on your favourite paint range, we’ll find it and match your splashback colour to it.

All you need to do is advise us what your choice of colour is and which paint range it is included in. Just contact us via phone on 0808 2540007 or e-mail us at enquiries@glasssplashbacks.com and we’ll do the rest.

Not sure if the colour you’ve chosen is the perfect shade for your splashback? Order a sample to be painted in the colour you want and try before you buy. You will then be able to assess how the shade you have chosen will look in your home and in the light of your kitchen.

Samples cost £10 to order, and should your sample colour complement your kitchen perfectly, a £10 deduction will be applied to your order for your new glass splashback.

Every sample is supplied with rubber feet, so once you’ve checked out how your colour looks in your home, you can use it as a coaster. We like our glass products to be versatile.

If you wish to order additional splashbacks for the same area of your home, we recommend that you place your order for all pieces of glass together.

This is because every paint colour is mixed individually in the quantity needed for the splashbacks to be painted and we do not maintain a stockpile of colours across our range.

Should you choose to order an additional splashback at a later date we will deliver the closest match possible, but are unable to guarantee that it will be exact.

High Gloss or Brushed Glass™ Finish?
The majority of splashbacks on display on our website are in a high gloss finish, unless otherwise specified.

We also offer a Brushed Glass™ finish that we’re very excited about – see an example here.

Brushed Glass™ gives a matte finish to your splashback instead of gloss, and is incredibly scratch resistant (we sell Brushed Glass worktop savers that can be used as chopping boards- so ideal as a worktop!).

Be aware that Brushed Glass™ has a higher iron content than our high gloss option, which means that lighter colours on this splashback will have a pale green tinge, whilst brighter colours will be less affected.

What is Easy Clean?
Glass at a microscopic level is porous, uneven and bumpy. Dirt and grease can become trapped in these pores and make glass harder to clean.

Easy Clean coats the glass in a transparent layer, filling in the pores and evening the surface out.

This makes it harder for grease and dirt to become trapped on the surface of the glass, and therefore easier for you to clean.

For more information on Easy Clean, please click here.
Where can you deliver my splashback to?
Our quoting tool offers a facility to display a delivery price for Ireland and across the UK including offshore islands, dependent on both the size of your order and where it is to be delivered.

We have a choice of couriers however which means we are not restricted to shipping our product solely within the UK and can dispatch our products Europe and worldwide.

Should you wish us to send your splashback further afield, please contact us on 0808 2540007 Mon-Sat 9-5 or via e-mail at enquiries@glasssplashbacks.com and we will provide you with a price for shipping your order to the country you desire.
Where can you deliver my splashback to?
Our quoting tool offers a facility to display a delivery price for Ireland and across the UK including offshore islands, dependent on both the size of your order and where it is to be delivered.

We have a choice of couriers however which means we are not restricted to shipping our product solely within the UK and can dispatch our products Europe and worldwide.

Should you wish us to send your splashback further afield, please contact us on 0808 2540007 Mon-Sat 9-5 or via e-mail at enquiries@glasssplashbacks.com and we will provide you with a price for shipping your order to the country you desire.

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